When you talk about BPO (Business Processing Outsourcing) or KPO (Knowledge Processing Outsourcing), there is a general notion that such jobs are all about just making and answering calls. However, if you have similar ideas, you have completely got it wrong. BPO is one of the fastest-growing industries and the biggest employers in India.
The sector continues to grow, and it is estimated that it will grow further in the future. This means that there is excellent potential for job seekers in the industry. However, over the years, even as the volume of BPO jobs in Bengaluru has increased significantly, the market has become highly competitive.
If you are looking for a BPO job in Bengaluru, you need specific skills to stay ahead of others and get the job you want. Some of the necessary skills you can focus on developing are discussed below:
Polish your communications skills
Many BPOs in India cater to the local audience and require the potential candidates to have strong communication skills in both English and vernacular languages. Since the job is mostly about efficient communication skills, you must ensure that you have correct pronunciation and diction.
Make sure that you also work on your accent, especially if your work involves communicating with people overseas. Also, you must ensure that you are confident while talking to different people and be courteous always.
Focus on portraying yourself as the ideal candidate for the role
When you go to an interview, one of the most common questions you get from the interviewer is ‘Tell me about yourself.’ You can use this question to your advantage and try to give a unique answer that would help you stay ahead of the others.
It is better to have a ready-made answer in your mind for this question, as the interview will gauge how confident you are while speaking. Don’t be in a rush to get through the questions. Instead, be calm and take your time to visualise the answer and reply concisely and emphatically.
If needed, practice your answer a few times over at home. This will help you be more confident while facing the actual interviewer and avoid mistakes or sounding nervous. While you answer, focus on putting across your skills and expertise to tackle the challenges your role may present.
Present yourself well and follow the etiquettes
Generally, for BPO jobs, you need not wear a suit or a tie. However, this does not mean you turn for the interview unkempt. You can make a good impression on your potential employer by dressing-up smartly. Also, ensure that you watch your body language while talking to the interviewer.
Ensure that you keep your posture upright during the interview. Don’t give them the impression that you are being too casual. Maintaining proper etiquette is necessary. All this can make a world of difference in giving you an edge over others.
Work on the tips mentioned above, and you will have a good chance of getting the BPO job you desire.